From arriving at the resort until we had to leave the staff went above and beyond to make sure that this was a trip we won’t forget! I will highly recommend...

From arriving at the resort until we had to leave the staff went above and beyond to make sure that this was a trip we won’t forget! I will highly recommend any couple wanting the perfect get away!!!!

We stayed in a junior swim up suite and the room was spacious and the resort was immaculate! If I could give this resort six stars I would. The staff...

We stayed in a junior swim up suite and the room was spacious and the resort was immaculate! If I could give this resort six stars I would. The staff could not have been any nicer or more accommodating. The white sand beach is stunning with gorgeous views! They hand rake the sand each morning. This is an all inclusive resort with many superb restaurants. They also have a great app to use to find out all the activities during your stay. One day during our stay we were trying to find a restaurant for lunch, because certain restaurants are only open on certain days and times it can be a little confusing. Julio Tronco, one of the employees at the resort, was walking by and took the time to personally assist us and walk us to a restaurant that was amazing! We later discovered he was the director of entertainment at the resort, so it was even more impressive he was so willing to assist us that day. He has an amazing staff that teaches classes on the beach each day, and entertainment in the evening. Some days the classes are hat painting, how to make the perfect margarita and guacamole, tequila tasting, bracelets etc. It's just a fun hour to break up your beach and pool time! Thanks to his wonderful staff; Christian, Salvador, Tabs and Leesa for making our classes so fun! Just by chance we booked during Mexican Independence Day and the festivities were so amazing. We had a great dinner at Agave that evening (thanks to Julio T. again for saving the day and getting us a table without a reservation), Tequila, Mescal and Mexican beers available to try in the plaza area (in addition to the infinite amount of drinks available at their multiple bars), costumed stilt walkers, fireworks, authentic Mexican dancers, fire dancers, men on horseback doing rope trick, it was just spectacular! Don't miss the Martini bar with any drink combination of liquor that you can image. James Bond would be envious! The multiple pools, fountains and overall ambiance of the hotel is perfect. You will feel like you are in paradise and they will treat you like royalty! We booked a couples massage at the spa and it was wonderful! A shout out to our waiter Edwin at the Oregano restaurant for always remembering us! We can't wait to go back! This was by far our favorite resort!

As always, we had a wonderful time at Excellence Riviera Cancun. While the property continues to be very well kept, it's the staff and their service that...

As always, we had a wonderful time at Excellence Riviera Cancun. While the property continues to be very well kept, it's the staff and their service that keeps us coming back.Fatima Young and her staff made my wife and I feel very special, creating a great experience at Chez Isabel for our anniversary. She went above and beyond our expectations to make us feel valued.The servers at the restaurants are the best, with Edwin at The Kitchen Table becoming a friend for six years. Other great servers include Tomas at Spice, Francisco at Flavor Market, and Ramiro at Chez Isabel. We spent time in the Excellence Club cabana, and renting it was a smart idea. The Excellent Club Concierge staff, including Eduardo, Benito, and others went out of their way to take care of us during our time there. Beatriz and Saul on beverage service during the day at the pool and beach were very attentive and fun.Reyes on overnight room service has become a good friend as well and we were grateful for his service this week.Ele (not sure of his full name) in the maintenance crew has also become a friend and spent time chopping coconuts for us--a special treat.Pablo at the Martini Bar is fantastic--a lot of fun and a great bartender as well.For the entertainment, Claudia Trevino is an incredible talent--I wish they had her twice a week instead of just once!We will definitely be going again for our 7th time, hopefully soon!

My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding,...

My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding, the food was delicious and the resort was super clean. There were plenty of activities you could enjoy or be a part of. All of the shows were amazing. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. We appreciate all of your hard work in ensuring our vacation was top notch. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The Excellence Riviera Maya excellent. The only downside which was no fault of the resort was the seaweed. They absolutely did their best to clean it each and everyday. It was a bit stinky at times though.We were able to get a covid test at the resort to return to the US. It was handled beautifully with no issues at all. I would certainly recommend this resort. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice.

Absolutely beautiful property, fantastic food and cocktails, and warm, wonderful service. I’ve been to a number of resorts in Mexico—typically Secrets...

Absolutely beautiful property, fantastic food and cocktails, and warm, wonderful service. I’ve been to a number of resorts in Mexico—typically Secrets or TRS—but this was my first time at an Excellence property. I’d heard that Excellence is a step above, particularly with regard to food, and I absolutely found that to be true (for the dinner restaurants in particular). Chez Isabelle is hands-down my favorite restaurant. Every single dish I tried was outstanding, and the staff were just AMAZING. (I particularly want to thank Viridiana, Adrian, Enrique, and the chefs—all of whom made my stay so very special.) There’s also a bar—Martini—that offers some true craft cocktails, which was such a delight (again, special shout-out to Pablo). I found the included wine options to be lovely, and I appreciated that unlike at other resorts, there’s not a push or pressure to purchase bottles of wine at meals. The resort is definitely best for those who prefer a pool vacation. The pools are just lovely, including a great lazy river! I think they mentioned there are six separate pools, but even with that being the case, the resort feels nicely compact (in the best sense), and easy to navigate—nothing is too far away. The architecture is just lovely, with more of a traditional feel, though my room felt updated and chic. I mention this is better for pool folks because the one downside to the resort is the beach. They work so, so hard to keep the seaweed under control, but it’s just not situated on a great stretch of beach. The sand is soft and fine, but the water isn’t clear or that lovely blue we often associate with the Gulf Coast. That said, I would come back in a heartbeat. It’s a beautiful resort with wonderful food and such kind, caring staff!!

2nd stay at ERC, 5 stays at EPM. This is out favorite resort. Leydi and Christian on the Entertainment team are awesome and engaging. Place was spotless,...

2nd stay at ERC, 5 stays at EPM. This is out favorite resort. Leydi and Christian on the Entertainment team are awesome and engaging. Place was spotless, food was well prepared and everyone was super.

This is our 12th Excellence Resort visit (6th time at ERC). It was another fantastic trip to our favorite all inclusive!!The Excellence Collection does...

This is our 12th Excellence Resort visit (6th time at ERC). It was another fantastic trip to our favorite all inclusive!!The Excellence Collection does not disappoint. We have been to many other all inclusive resorts and by far this collection is the best!! The food and drinks were awesome! A HUGE shout out to one of the best Guest Service Managers I have met. Fatima Young made sure our stay was perfect and went out of her way each day to say hello to us. We looked forward to her smiling face each day not to mention a few surprises that were sent our way.They have some of the best staff at the ERC Resort. Benito, Ernesto, Matilde and Amable by pool are amazing!!! We love seeing them on our visits. They care for the guests and make sure that their guests that they serve have everything they need. Service always with a smile and you can clearly see how much they enjoy their job.Because of this staff, the beauty and cleanliness of this resort on top of the delicious food and drink we are already planning on returning.

For the people who rate the resort average, terrible, and poor, they should be ashamed of themselves. The staff could not do enough for you. Everyone was...

For the people who rate the resort average, terrible, and poor, they should be ashamed of themselves. The staff could not do enough for you. Everyone was super friendly. The food was fantastic, perfect sized portions. A resort you would not mind going back to many times. The excellence club is worth the extra money.